Shorty wrote:Those of you with Charter, do you think the average person can install the modem for free?
Short answer, yes. Long answer, see Mr. Burns's answer.
Kenneth Burns wrote:When I moved recently I asked the Charter rep on the phone about the DIY install. He purported not to know what I was talking about. So the technician came and I paid for the installation. Fuckin' Charter.
You can't do an internet self-install unless there is already active service on the cable line, at the Expanded Basic level or higher (if there's no service, there's no signal. With regular Basic service - i.e., locals only - the signal isn't strong enough). If you had just moved in, Charter would have had to send a tech to activate at the tap anyway, hence the fee.